---
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  - https://yandex.com/support/common/en/troubleshooting/ping-procedures.md
  - https://yandex.com/support/common/ru/troubleshooting/ping-procedures.md
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    title: Markdown version
  - href: https://yandex.com/support/common/en/llms.txt?revision=r22047146
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---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/common/en/llms.txt?revision=r22047146


# How to check your network connection

A fast and stable internet connection is essential for effectively using the internet. If you're having connection problems, you might notice files taking a long time to download or web pages not loading.

To see what's causing the problem, check your internet connection and try running some network utilities.


{% cut "**Internet connection**" %}



{% list tabs %}

- Windows 10

  
  Run the network troubleshooter:
  
  1. Click ![](../_assets/win10-start-icon.png) → ![](../_assets/settings-icon.svg).
  1. In the **Settings** window, select **Network & Internet**.
  1. Go to **Advanced network settings** and click **Network troubleshooter**.
  1. Follow the instructions on the screen.
  
  To learn more, see the article [Fix Wi-Fi connection issues in Windows](https://support.microsoft.com/en-us/help/10741/windows-fix-network-connection-issues).
  

- Windows 7

  
  Run the network troubleshooter:
  
  1. Click **Start** → **Control Panel** → **Network & Internet** → **Network and Sharing Center** → **Troubleshooting** → **Internet connections**.
  1. <!-- source: en/_includes/troubleshooting/ping-procedures/follow-instructions.md -->
     Follow the instructions on the screen.
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/follow-instructions.md -->
      
  

- macOS

  
  Use the [“Wireless Diagnostics”](https://support.apple.com/en-us/HT202663#howto) utility.
  
  To learn more, see the article [Troubleshooting Wi-Fi connection issues](https://support.apple.com/en-us/101181).

{% endlist %}


{% endcut %}

{% cut "**Network utilities**" %}


Get network diagnostic information using utilities such as Ping, PathPing/Traceroute, and Telnet:


{% list tabs %}

- Windows 10

  
  
  {% cut "**Ping**" %}
  
  
  <!-- source: en/_includes/troubleshooting/ping-procedures/ping.md -->
  The Ping utility measures the time delay between a request to the server and the response and also determines the loss of data packets. The lower the transmit/receive time and the fewer packets lost, the faster the web page will open or the movie will load.
  <!-- endsource: en/_includes/troubleshooting/ping-procedures/ping.md -->
  
  
  To check your network connection:
  
  1. On the taskbar, click ![](../_assets/ping-procedures-search.svg) and type `command line` or `cmd.exe` in the search bar. Press **Enter**.
  1. Enter the command `ping <website address> -n 10` in the window and press **Enter**. 
  
      ![](../_assets/ping-procedures-win4.png){.border-yes}

  1. To copy the information, select the text with the left mouse button and click **Enter**.

      ![](../_assets/ping-procedures-win3.png){.border-yes}

      The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
      
  
  
  {% endcut %}
  
  {% cut "**PathPing**" %}
  
  
  <!-- source: en/_includes/troubleshooting/ping-procedures/pathping.md -->
  The PathPing utility helps determine at which intermediate network node data packets are delayed or lost.
  <!-- endsource: en/_includes/troubleshooting/ping-procedures/pathping.md -->
  
  
  To check intermediate network nodes:
  
  1. <!-- source: en/_includes/troubleshooting/ping-procedures/w10-search-cmd.md -->
     On the taskbar, click ![](../_assets/ping-procedures-search.svg) and type `command line` or `cmd.exe` in the search bar. Press **Enter**. 
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/w10-search-cmd.md -->
      
  1. Enter the command `pathping <website address> -n 10` in the window and press **Enter**. 
  
      ![](../_assets/ping-procedures-win5.png){.border-yes}

  1. To copy the information, select the text with the left mouse button and click **Enter**.
  
      ![](../_assets/ping-procedures-win6.png){.border-yes}

      <!-- source: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
      <!-- endsource: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      
  
  
  {% endcut %}
  
  {% cut "**Telnet**" %}
  
  
  The Telnet utility checks whether the computer has permission to connect to the server.
  
  Install the Telnet client:
  
  1. On the taskbar, click ![](../_assets/ping-procedures-search.svg) and type `control panel` in the search bar. Launch the app.
  1. In the window, select **Programs and Features** → **Turn Windows features on or off**.
  1. Select **Telnet Client** and click **OK**.
  
      ![](../_assets/telnet2.png){.border-yes}
  
  Check access to the server:
  
  1. <!-- source: en/_includes/troubleshooting/ping-procedures/w10-search-cmd.md -->
     On the taskbar, click ![](../_assets/ping-procedures-search.svg) and type `command line` or `cmd.exe` in the search bar. Press **Enter**. 
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/w10-search-cmd.md -->
      
  1. In the window that opens, enter `telnet <website address> 25` and press **Enter**.

      ![](../_assets/telnet0.png){.border-yes}
      
  1. To copy the information, select the text with the left mouse button and click **Enter**.

      ![](../_assets/telnet5.png){.border-yes}
      
      <!-- source: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
      <!-- endsource: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      
  
  
  {% endcut %}
  
  {% cut "**Other utilities**" %}
  
  
  Choose a utility based on your goal:
  
  - Ipconfig: Find out the IP address, subnet mask, and other network settings.
  - Getmac: View network connections, network adapters, and their physical addresses.
  - Tracert: Get the nodes an IP packet passes through.
  
  Run the utility: 
  1. <!-- source: en/_includes/troubleshooting/ping-procedures/w10-search-cmd.md -->
     On the taskbar, click ![](../_assets/ping-procedures-search.svg) and type `command line` or `cmd.exe` in the search bar. Press **Enter**. 
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/w10-search-cmd.md -->
      
  1. In the window that opens, enter:
      - `ipconfig/all` for Ipconfig.
      - `getmac/v` for Getmac.
      - `tracert <website address>` for Tracert.
      
  1. Press **Enter**.
  1. To copy the information, select the text with the left mouse button and click **Enter**.

      <!-- source: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
      <!-- endsource: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
  
  
  {% endcut %}
  
  

- Windows 7

  
  
  {% cut "**Ping**" %}
  
  
  The Ping utility measures the time delay between a request to the server and the response and also determines the loss of data packets. The lower the transmit/receive time and the fewer packets lost, the faster the web page will open or the movie will load.
  
  <!-- source: en/_includes/troubleshooting/ping-procedures/check-network-connection.md -->
  To check your network connection:
  <!-- endsource: en/_includes/troubleshooting/ping-procedures/check-network-connection.md -->
  
  
  1. Go to the **Start** menu and type `command prompt` or `cmd.exe` in the search bar. Launch the app.
  1. Enter the command `ping <website address> -n 10` in the window and press **Enter**.
  
      ![](../_assets/2012-03-28_205410.png){.border-yes}

  1. To copy the information, right-click anywhere in the open window and click **Select all**. Then press **Enter**.
  
      ![](../_assets/3-1-.png){.border-yes}

      <!-- source: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
      <!-- endsource: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      
  
  
  {% endcut %}
  
  {% cut "**PathPing**" %}
  
  
  The PathPing utility helps determine at which intermediate network node data packets are delayed or lost.
  
  <!-- source: en/_includes/troubleshooting/ping-procedures/check-int-nodes.md -->
  To check intermediate network nodes:
  <!-- endsource: en/_includes/troubleshooting/ping-procedures/check-int-nodes.md -->
  
  
  1. <!-- source: en/_includes/troubleshooting/ping-procedures/win7-start-cmd.md -->
     Go to the **Start** menu and type `command prompt` or `cmd.exe` in the search bar. Launch the app.
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/win7-start-cmd.md -->
      
  1. Enter the `pathping -n <website address>` command in the window and press **Enter**.
  
      ![](../_assets/4-2-.png){.border-yes}

  1. To copy the information, right-click anywhere in the open window and click **Select all**. Then press **Enter**.
  
      ![](../_assets/5.png){.border-yes}

      <!-- source: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
      <!-- endsource: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      
  
  
  {% endcut %}
  
  {% cut "**Telnet**" %}
  
  
  <!-- source: en/_includes/troubleshooting/ping-procedures/telnet.md -->
  The Telnet utility checks whether the computer has permission to connect to the server.
  <!-- endsource: en/_includes/troubleshooting/ping-procedures/telnet.md -->
  
  
  Enable the Telnet client:
  
  1. Go to the **Start** menu and type `Turn Windows features on or off` in the search bar. Launch the app.
  1. Select **Telnet Client** and click **OK**.
  
      ![](../_assets/telnet2.png){.border-yes}
  
  <!-- source: en/_includes/troubleshooting/ping-procedures/check-server-access.md -->
  Check access to the server:
  <!-- endsource: en/_includes/troubleshooting/ping-procedures/check-server-access.md -->
  
  
  1. <!-- source: en/_includes/troubleshooting/ping-procedures/win7-start-cmd.md -->
     Go to the **Start** menu and type `command prompt` or `cmd.exe` in the search bar. Launch the app.
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/win7-start-cmd.md -->
      
  1. In the window that opens, enter `telnet <website address> 25` and press **Enter**.
  
      ![](../_assets/telnet3-1-.png){.border-yes}

  1. To copy the information, right-click anywhere in the window and click **Select all**. Then press **Enter**.
  
      ![](../_assets/telnet4-1-.png){.border-yes}

      <!-- source: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
      <!-- endsource: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      
  
  
  {% endcut %}
  
  {% cut "**Other utilities**" %}
  
  
  Choose a utility based on your goal:
  
  - <!-- source: en/_includes/troubleshooting/ping-procedures/ipconfig.md -->
    Ipconfig: Find out the IP address, subnet mask, and other network settings.
    <!-- endsource: en/_includes/troubleshooting/ping-procedures/ipconfig.md -->
      
  - <!-- source: en/_includes/troubleshooting/ping-procedures/getmac.md -->
    Getmac: View network connections, network adapters, and their physical addresses.
    <!-- endsource: en/_includes/troubleshooting/ping-procedures/getmac.md -->
      
  - <!-- source: en/_includes/troubleshooting/ping-procedures/tracert.md -->
    Tracert: Get the nodes an IP packet passes through.
    <!-- endsource: en/_includes/troubleshooting/ping-procedures/tracert.md -->
      
  
  Run the utility: 
  1. <!-- source: en/_includes/troubleshooting/ping-procedures/win7-start-cmd.md -->
     Go to the **Start** menu and type `command prompt` or `cmd.exe` in the search bar. Launch the app.
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/win7-start-cmd.md -->
      
  1. In the window that opens, enter:
      - <!-- source: en/_includes/troubleshooting/ping-procedures/ipconfig-command.md -->
        `ipconfig/all` for Ipconfig.
        <!-- endsource: en/_includes/troubleshooting/ping-procedures/ipconfig-command.md -->
      
      - <!-- source: en/_includes/troubleshooting/ping-procedures/getmac-command.md -->
        `getmac/v` for Getmac.
        <!-- endsource: en/_includes/troubleshooting/ping-procedures/getmac-command.md -->
      
      - <!-- source: en/_includes/troubleshooting/ping-procedures/tracert-command.md -->
        `tracert <website address>` for Tracert.
        <!-- endsource: en/_includes/troubleshooting/ping-procedures/tracert-command.md -->
      
  1. Press **Enter**.
  1. To copy the information, right-click anywhere in the window and click **Select all**. Then press **Enter**.

      <!-- source: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
      The copied text can be pasted (**Ctrl** + **V**) to a text file or email.
      <!-- endsource: en/_includes/troubleshooting/ping-procedures/w10-paste.md -->
  
  
  {% endcut %}
  
  

- macOS

  
  
  {% cut "**Ping**" %}
  
  
  <!-- source: en/_includes/troubleshooting/ping-procedures/ping.md -->
  The Ping utility measures the time delay between a request to the server and the response and also determines the loss of data packets. The lower the transmit/receive time and the fewer packets lost, the faster the web page will open or the movie will load.
  <!-- endsource: en/_includes/troubleshooting/ping-procedures/ping.md -->
  
  
  <!-- source: en/_includes/troubleshooting/ping-procedures/check-network-connection.md -->
  To check your network connection:
  <!-- endsource: en/_includes/troubleshooting/ping-procedures/check-network-connection.md -->
  
  
  1. In the **Spotlight** search (**⌘** + **Space**), enter `terminal` and click **Enter**.
  1. In the window that opens, enter `ping -c 10 <website address>` and press **Enter**.
  
      ![](../_assets/ping-mac5.png){.border-yes}

  1. To copy the information, select the text (**⌘** + **A**) and copy it (**⌘** + **C**).
      Now you can paste the text (**⌘** + **V**) to a text file or email.
      
  
  
  {% endcut %}
  
  {% cut "**Traceroute**" %}
  
  
  The Traceroute utility helps determine at which intermediate network node data packets are delayed or lost.
  
  <!-- source: en/_includes/troubleshooting/ping-procedures/check-int-nodes.md -->
  To check intermediate network nodes:
  <!-- endsource: en/_includes/troubleshooting/ping-procedures/check-int-nodes.md -->
  
  
  1. <!-- source: en/_includes/troubleshooting/ping-procedures/spotlight-search.md -->
     In the **Spotlight** search (**⌘** + **Space**), enter `terminal` and click **Enter**.
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/spotlight-search.md -->
      
  1. In the window that opens, enter `traceroute -n <website address>` and click **Enter**.
  
  
      ![](../_assets/traceroute-mac2.png){.border-yes}

  1. <!-- source: en/_includes/troubleshooting/ping-procedures/copy-paste-mac.md -->
     To copy the information, select the text (**⌘** + **A**) and copy it (**⌘** + **C**). 

     Now you can paste the text (**⌘** + **V**) to a text file or email.
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/copy-paste-mac.md -->
      
  
  
  {% endcut %}
  
  {% cut "**Telnet**" %}
  
  
  <!-- source: en/_includes/troubleshooting/ping-procedures/telnet.md -->
  The Telnet utility checks whether the computer has permission to connect to the server.
  <!-- endsource: en/_includes/troubleshooting/ping-procedures/telnet.md -->
  
  
  In macOS High Sierra 10.13 and higher, the Terminal program does not include the Telnet utility.
  
  To install the utility:
  
  1. <!-- source: en/_includes/troubleshooting/ping-procedures/spotlight-search.md -->
     In the **Spotlight** search (**⌘** + **Space**), enter `terminal` and click **Enter**.
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/spotlight-search.md -->
      
  1. In the window that opens, enter the `/usr/bin/ruby -e "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/master/install)"` command to install the Homebrew package manager.
  1. Press **Enter** and wait for the installation to complete.
  1. Enter the `brew install telnet` command and click **Enter**.
  
  To check access to the server:
  
  1. <!-- source: en/_includes/troubleshooting/ping-procedures/spotlight-search.md -->
     In the **Spotlight** search (**⌘** + **Space**), enter `terminal` and click **Enter**.
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/spotlight-search.md -->
      
  1. In the window that opens, enter `telnet <website address> 25` and press **Enter**.
  
      ![](../_assets/telnet-mac2.png){.border-yes}
      
  1. <!-- source: en/_includes/troubleshooting/ping-procedures/copy-paste-mac.md -->
     To copy the information, select the text (**⌘** + **A**) and copy it (**⌘** + **C**). 

     Now you can paste the text (**⌘** + **V**) to a text file or email.
     <!-- endsource: en/_includes/troubleshooting/ping-procedures/copy-paste-mac.md -->
      
  
  
  {% endcut %}

{% endlist %}


{% endcut %}


### Learn more

- [Check your internet connection speed using Yandex Internetometer](https://yandex.com/internet/)