Troubleshooting email integration

Error 422 when checking the connection

If you use Yandex Mail, check if the POP3 or IMAP support is enabled for your email account: https://mail.yandex.ru//#setup/client. Select the protocol you are going to use and save the changes.

Emails aren't processed

If you configured the queue address using an email service other than Yandex 360, Yandex Tracker won't process incoming messages larger than 30 MB, including attachments. Such messages will be moved to the archive folder specified in the mailbox integration settings.

Issue isn't created from an email

It may take up to one hour to create an issue from an email. If the issue still doesn't appear after an hour, contact support and attach the properties of the original email. For information on how to view email properties, see Yandex Mail Help.

Email delivery delays

Tracker processes large amounts of information every day, so emails from issue pages may be delayed by up to one hour.

If the email wasn't delivered after this time, contact support.