---
metadata:
  - name: generator
    content: Diplodoc Platform v5.66.1
  - property: og:type
    content: article
  - property: article:section
    content: Tracker mobile app
  - property: og:title
    content: How to create a queue
  - property: article:tag
    content: Instructions
alternate:
  - https://yandex.ru/support/tracker/en/mobile/create-queue.md
  - https://yandex.ru/support/tracker/ru/mobile/create-queue.md
  - href: https://yandex.ru/support/tracker/en/mobile/create-queue.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.ru/support/tracker/en/llms.txt?revision=r22057024
    rel: describedby
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt?revision=r22057024


# How to create a queue

Each issue belongs to one of the issue queues. Usually, issues that share a common topic are grouped into a queue. These can be issues of a project, department, or team.

There are three ways to create a queue in Tracker:
- [Using a template](#create-from-template).
- [From scratch](#create-manual).
- [Copying another queue](#create-from-copy).

![](../_assets/mobile/create-queue.png =x500)

## Creating a queue using a template {#create-from-template}

1. On the home screen, click ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues** and select ![](../_assets/svg/create-task.svg)</svg> at the bottom.

1. Select a suitable template. Check which settings will be added to the queue: statuses, issue types, fields, and issue views.

1. Enter the name and key of the new queue.

1. Specify who will be able to view issues in the queue:

   - **All  employees** — issues in the queue will be available to all organization employees.
   - **Me and issue participants** — issues in the queue will be available only to the queue owner and users specified in the **Author**, **Assignee**, **Followers**, and **Access** fields.

1. Click **Next**. The new queue will appear under ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues**.

## Manually creating and setting up a queue {#create-manual}

If you want to configure the main settings yourself, create a queue from scratch:

1. On the home screen, click ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues** and select ![](../_assets/svg/create-task.svg)</svg> at the bottom.

1. Select the ![](../_assets/svg/icon-edit4.svg)</svg> **From scratch** option.

1. Enter the name and key of the new queue.

1. Specify who will be able to view issues in the queue:

   - **All  employees** — issues in the queue will be available to all organization employees.
   - **Me and issue participants** — issues in the queue will be available only to the queue owner and users specified in the **Author**, **Assignee**, **Followers**, and **Access** fields.

1. Select issue statuses. For more information about configuring statuses and transitions: [Workflows: how to set up statuses, transitions, and issue types in a queue](https://yandex.ru/support/tracker/en/manager/workflow.md).

1. Click **Next**. The new queue will appear under ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues**.


## Copying a queue {#create-from-copy}

If Tracker already has a queue with suitable settings, copy it:

1. On the home screen, click ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues** and select ![](../_assets/svg/create-task.svg)</svg> at the bottom.

1. Select the ![](../_assets/svg/copy-template.svg)</svg> **Copy another queue** option.

1. Enter the key or name of the queue whose settings you want to copy.

1. Enter the name and key of the new queue.

1. Click **Next**. The new queue will appear under ![](../_assets/svg/burger.svg)</svg> → ![](../_assets/svg/queues-ni.svg) **Queues**.