---
metadata:
  - name: generator
    content: Diplodoc Platform v5.66.1
  - property: og:type
    content: article
  - property: article:section
    content: Examples of workflow setup
  - property: og:title
    content: Creating a queue for the support team
  - property: article:tag
    content: Basic guide
alternate:
  - https://yandex.ru/support/tracker/en/support-process-create-queue.md
  - https://yandex.ru/support/tracker/ru/support-process-create-queue.md
  - href: https://yandex.ru/support/tracker/en/support-process-create-queue.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.ru/support/tracker/en/llms.txt?revision=r22057024
    rel: describedby
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt?revision=r22057024


# Creating a queue for the support team


1. If Yandex Tracker isn't enabled for your organization, [activate the service](https://yandex.ru/support/tracker/en/enable-tracker.md).


1. [Create a queue](https://yandex.ru/support/tracker/en/manager/create-queue.md) using the **Support** template.

    The template includes pre-configured basic issue types that simplify request handling.

1. Add your support staff to the [queue team](https://yandex.ru/support/tracker/en/manager/queue-team.md).

1. You can also configure access [rights to issues within the queue](https://yandex.ru/support/tracker/en/manager/queue-access.md) if needed. For example, you can restrict certain groups of users from creating or viewing issues in your queue.