---
metadata:
  - name: generator
    content: Diplodoc Platform v5.70.0
  - property: og:type
    content: article
  - property: article:section
    content: Работать с задачами
  - property: og:title
    content: Как получить доступ к задаче
  - property: article:tag
    content: Базовая инструкция
alternate:
  - https://yandex.ru/support/tracker/en/user/ticket-access.md
  - https://yandex.ru/support/tracker/ru/user/ticket-access.md
  - href: https://yandex.ru/support/tracker/en/user/ticket-access.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.ru/support/tracker/en/llms.txt?revision=r22105730
    rel: describedby
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt?revision=r22105730


# Getting access to an issue

Access permissions for issues are determined by the queue settings. You can configure access levels for individual users and groups in the queue: **View issues**, **Edit issues**, and **Create issues**. [How to configure access rights in a queue](https://yandex.ru/support/tracker/en/manager/queue-access.md)

* If you do not have sufficient rights to access the queue page and its issues, contact the queue owner. The name of the queue owner is usually specified in the access restriction message.

* By default, access to an issue is also granted to users specified in the issue fields: **Author**, **Assignee**, **Followers**, and **Access**. For example, to allow a user to view an issue from a private queue, you can add them to the **Followers** field. [How to configure access to issues by roles](https://yandex.ru/support/tracker/en/manager/queue-access.md#task-role)

* If you can access the queue page but some of the issues remain inaccessible, these issues may include components with limited access. In this case, also contact the queue owner. [How to configure access to issues by components](https://yandex.ru/support/tracker/en/manager/queue-access.md#access-component)