---
metadata:
  - name: generator
    content: Diplodoc Platform v5.64.0
alternate:
  - https://yandex.com.tr/support2/yandex-app-android/en/troubleshooting/app-problems.md
  - https://yandex.com.tr/support2/yandex-app-android/ru/troubleshooting/app-problems.md
  - href: https://yandex.com.tr/support2/yandex-app-android/en/troubleshooting/app-problems.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.com.tr/support2/yandex-app-android/en/llms.txt?revision=r21861149
    rel: describedby
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support2/yandex-app-android/en/llms.txt?revision=r21861149


<!-- source: en/_includes/bar-with-links-applications.md -->
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You're reading Help for the Yandex Start on Android.
[Help for Yandex app on Android →](https://yandex.ru/support2/yandex-app-android-alice/en/)
[Help for Yandex app on iOS →](https://yandex.ru/support2/yandex-app-ios/en/)
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|#
<!-- endsource: en/_includes/bar-with-links-applications.md -->

# Troubleshooting and support



<div class="border-none striped-none">

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![](../_assets/but-key.svg)
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**Features**

[I can't install or uninstall the app](https://yandex.com.tr/support2/yandex-app-android/en/app/install.md)

[Problem with tabs](https://yandex.com.tr/support2/yandex-app-android/en/app/tabs.md)

{% cut "**Connection problems**" %}

Check if internet access is allowed on your device.

{% list tabs %}

- Mobile carrier

  1. <!-- source: en/_includes/reusables/id-permissions/nedandlat-1.md -->
     Open your device settings.
     <!-- endsource: en/_includes/reusables/id-permissions/nedandlat-1.md -->
  1. Tap **Connections** → **SIM manager**.
  1. If your device has multiple SIM cards installed, choose the one you want to use for mobile data exchange.
  1. Enable the **Mobile internet**.

- Wi-Fi

  1. <!-- source: en/_includes/reusables/id-permissions/nedandlat-1.md -->
     Open your device settings.
     <!-- endsource: en/_includes/reusables/id-permissions/nedandlat-1.md -->
  1. Enable **Wi-Fi** and choose the Wi-Fi network from the list you want to connect to. You may need a password to log in to the network.

{% endlist %}

{% endcut %}

{% cut "**The app closes spontaneously**" %}

Try [clearing the cache](https://yandex.com.tr/support2/yandex-app-android/en/privacy/cache.md#clear) and restarting your device, then launch the app.

{% endcut %}

{% cut "**The app is slow or freezes**" %}

Try [clearing the cache](https://yandex.com.tr/support2/yandex-app-android/en/privacy/cache.md#clear) and restarting your device, then launch the app.

{% endcut %}

{% cut "**The app takes a long time to start**" %}

Try [clearing the cache](https://yandex.com.tr/support2/yandex-app-android/en/privacy/cache.md#clear) and restarting your device, then launch the app.

{% endcut %}

{% cut "**My location is determined incorrectly**" %}

Make sure that:

- You've granted all the required permissions in your [device settings](https://yandex.com.tr/support2/yandex-app-android/en/settings/location.md#problems). 
- You've specified the correct region in the Yandex Start app settings:

    <!-- source: en/_includes/reusables/id-geo/settings-geo-android-p.md -->
    Go to **![](../_assets/profile-icon.svg) (profile picture)** → **App settings** → **Location**. If the **Set manually** option is enabled but your city is incorrect, enable the **Set automatically** option.
    <!-- endsource: en/_includes/reusables/id-geo/settings-geo-android-p.md -->

- The app is allowed to [access your location](https://yandex.com.tr/support2/yandex-app-android/en/app/permissions.md).

{% endcut %}
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![](../_assets/but-settings.svg)
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**Settings**

[Problem with the widget](https://yandex.com.tr/support2/yandex-app-android/en/app/widget.md)

[Problem with the search bar](https://yandex.com.tr/support2/yandex-app-android/en/app/string.md)

[I don't receive notifications](https://yandex.com.tr/support2/yandex-app-android/en/settings/notifications.md)

[My location is determined incorrectly](https://yandex.com.tr/support2/yandex-app-android/en/settings/location.md)

{% cut "**Problem with the Caller ID**" %}

If Caller ID is inaccurate or not working, check if:

- Caller ID is [enabled](https://yandex.com.tr/support2/yandex-app-android/en/app/callerid.md#add).
- You've granted the required [permissions](https://yandex.com.tr/support2/yandex-app-android/en/app/callerid.md#common).

{% endcut %}

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![](../_assets/much-resourse.svg)
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**Resource usage**

[The app uses too much mobile data](https://yandex.com.tr/support2/yandex-app-android/en/app/resources.md#traffic)

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![](../_assets/icon-other.svg)
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**Other**

[Problems with Yandex Browser for mobile](https://yandex.com/support/browser-mobile/)

[Problems with devices](https://yandex.com.tr/support2/yandex-app-android/en/devices/troubleshooting.md)

[I want to report an ad](https://yandex.com.tr/support2/yandex-app-android/en/troubleshooting/app-adv.md)

[I have a suggestion](https://yandex.com.tr/support2/yandex-app-android/en/troubleshooting/app-wish.md)

[My question is not on the list](https://yandex.com.tr/support2/yandex-app-android/en/troubleshooting/app-other.md)

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|#



</div>